The conversation, next to the work.

WhatsApp, Instagram and Messenger in one unified inbox

Each channel connects to your own account: your WhatsApp Business number on Meta’s official platform, your Facebook Page, your Instagram business account, a Telegram bot and your business mailbox. Customers keep writing where they always have, and every message appears in one list with the channel marked. Filter by channel or status when you want one view, or work everything together.

• Your own numbers, pages and mailbox, not shared ones
• Email replies stay in the same thread
• New conversations started from the inbox
• Approved templates for the first WhatsApp message to a customer

Website live chat, set up your way

The live-chat widget is Flowyana’s own, so it needs no other service. Choose its colour, position, title and theme, write a greeting, and ask for a name, email or phone before the chat starts if you want to. Set business hours in your time zone; outside them, the widget collects an offline message. When the chat ends, visitors can rate it from 1 to 5 and leave a comment.

• Visitor’s current page, page history, location, device and campaign
• File upload with limits you choose
• Runs only on the website addresses you allow

Templates, broadcasts and quick replies

Write WhatsApp templates in Flowyana with a header, body and category, submit them to Meta and follow their approval. Broadcast an approved template to a contact list, built by hand or from a spreadsheet, now or on a schedule, and watch each recipient’s status. Quick replies cover the answers your team types every day, so the reply is fast and consistent.

• Template approval status from Meta
• Per-recipient status: sent, delivered, read, replied, failed
• Broadcast replies become CRM leads within 30 days

Inbox and CRM on one platform

Create a lead from any conversation and choose its pipeline and stage on the spot. Flowyana checks for an existing client or contact first, so you don’t end up with three records for one customer. Because CRM, sales, stock and accounting are the same platform, that lead can become a quotation, an invoice and a payment without leaving Flowyana. Nobody copies a phone number from one app into another, and the customer’s history stays in one place.

• Lead source set from the channel
• Linked leads shown on the conversation
• Automations can send WhatsApp or email when records change

Email sorted by your rules

A shared mailbox fills up with newsletters, delivery failures and spam long before the real enquiries. Built-in checks file newsletters, bounces and auto-replies on their own, and the rules you write sort the rest into lead enquiry, support, spam or other. Filter the inbox by category and the team starts with the messages that matter.

• Newsletters and bounces filed automatically
• Your own sorting rules
• Categories you can filter by

What Messaging does not do (as of October 2026)

We would rather you knew before you buy. There is no SMS channel, no internal team chat, no automatic assignment of conversations and no SLA timers. Chats become leads in one step; support tickets and tasks are created on the client’s record rather than straight from the chat. Customer orders and invoices live on the client record rather than inside the conversation. Everything else described here works today.