One inbox for every channel, one business behind it.

What is a shared WhatsApp inbox for business?

A shared WhatsApp inbox lets several people answer one WhatsApp Business number from their own login, instead of passing a phone around the office. Each conversation has an owner, a status and a full history the team can read, so a colleague can pick up where someone else left off. In Flowyana the same inbox also holds Instagram, Messenger, Telegram, email and website chat, so nobody switches between five apps to find what a customer said last week.

• One number, many agents, each signed in as themselves
• Status on every conversation: open, pending, snoozed, resolved or closed
• Unread counts, tags, mute and block to keep the list under control
• Filter by channel, by status, or by email category

Channels in the unified inbox (as of October 2026)

Each channel connects to your own account, so customers keep writing to the number, page or address they already know. Website live chat is Flowyana’s own widget and needs nothing else. The other channels connect through the Integrations in your plan. You can also start a new conversation from the inbox; on WhatsApp, Meta requires the first message to a customer to be an approved template, while replies inside the customer-service window are free text.

• WhatsApp Business, on Meta’s official WhatsApp Business Platform
• Facebook Messenger, for messages to your Facebook Page
• Instagram direct messages to your business account
• Telegram, through a bot for your business
• Email from your own mailbox, with replies kept in the same thread
• Website live chat with Flowyana’s widget

Website live chat that shows who is visiting

Add the widget to your website and choose its colour, position, title and light or dark look. Set business hours in your own time zone; outside them, visitors leave a message with their email instead of waiting. A pre-chat form can ask for a name, email or phone first. While you chat, the side panel shows the page the visitor is on, the pages they have seen, their location, device, language and the campaign that brought them. The conversation also shows the leads and contact it is linked to.

• Greeting and welcome messages you write
• File upload with the size and types you allow
• Runs only on the website addresses you list
• A 1–5 rating with a comment once the chat is resolved

WhatsApp templates and broadcasts

WhatsApp only lets a business open a conversation with a template Meta has approved. Flowyana handles that for you: write the template with its header, body and category (marketing, utility or authentication), submit it to Meta, and see it approved or rejected in the template list. Approved templates start new WhatsApp conversations and power broadcasts. A broadcast sends one template to a contact list, now or at a scheduled time, filling the template’s fields per recipient or with a default.

• Contact lists added by hand or imported from a spreadsheet
• Each recipient tracked as sent, delivered, read, replied or failed
• A reply within 30 days of a broadcast creates a CRM lead automatically
• The lead records the channel it came from

Email that sorts itself before your team reads it

Connect your business mailbox and incoming mail arrives as conversations, with replies kept in the same thread. Built-in checks file newsletters, bounces and auto-replies on their own, and rules you write sort the rest into lead enquiry, support, spam or other. Your team opens the inbox and finds the enquiries, not the newsletters.

• Your own sorting rules for leads, support and spam
• Newsletters and bounces kept apart from real enquiries

One business behind every channel

This is where Flowyana differs from an inbox-only tool. Turn a chat into a lead and it lands on your CRM pipeline with its channel as the source, linked to the client or contact if they already exist. Convert it to a deal, send a quotation, raise the invoice and share it by WhatsApp or email with a payment link. The sale posts to your books and moves your stock, and the till in your shop sells from the same product list. One customer record, one platform.

• Conversation to lead in one step, without duplicate clients
• Each conversation shows the leads and contact it is linked to
• Automations can send a WhatsApp message or email when a record changes in any module
• Quotations and invoices shared as a link by WhatsApp or email
• POS and web sales post to the same books and stock

Built for GCC teams that work in two languages

Customers in the UAE, Saudi Arabia, Qatar, Kuwait, Oman and Bahrain live on WhatsApp and Instagram, and many write in Arabic. Each Flowyana user picks their own workspace language (English, Arabic right to left, Hindi, French, German or Spanish), so an Arabic-speaking agent and an English-speaking manager work the same inbox comfortably. Quick replies and templates are yours to write in whichever languages your customers use.

• Workspace in six languages, chosen per user
• Live-chat business hours in your own time zone
• WhatsApp numbers, pages and mailboxes from any country

What the omnichannel inbox does not do (as of October 2026)

We would rather you knew before you buy. There is no SMS channel, no internal team chat, no automatic assignment of conversations and no SLA timers. Chats become leads in one step; support tickets and tasks are created on the client’s record rather than straight from the chat. Customer orders and invoices live on the client record rather than inside the conversation. Everything else described here works today.