Service Jobs

Work orders that reach done.

Every repair, installation and service call as a work order with job cards: what the equipment is, what the customer reported, who is on it, which parts and hours went in, and what the customer owes. No lost paper, no “I thought you had it”.

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Work orders with equipment and reported issue
Job cards per technician, on a board
Parts from stock and labour on every job
Invoice and take payment from the work order

What is Service Jobs in Flowyana?

Flowyana Service Jobs is work order and job card software for field service teams, workshops and repair centres in the UAE, Saudi Arabia and the Gulf. Each job is a work order with the customer’s equipment, the reported issue, job cards for your technicians, parts drawn from stock and labour logged by time. When the work is done, you invoice from the work order and take payment.

Service businesses lose money in the gaps: a part used but never billed, a technician’s two hours nobody wrote down, a repeat fault nobody connected to last month’s visit. Flowyana closes those gaps by putting the job, the parts, the labour and the bill on one record that the whole team can see.

Because Service Jobs runs on the same platform as inventory, sales and accounting, parts leave your real stock, invoices are real sales invoices with VAT, and payments post to your books. The customer is the same record your CRM and sales team use, so their equipment history and their invoices sit together.

It suits any trade you send people to do: AC and HVAC maintenance, MEP, IT and appliance repair, generator and equipment servicing, vehicle workshops, and installation teams.

What it does

Service Jobs, in practice.

A work order per job

Customer, equipment, service address, reported issue, scheduled and promised dates on one record — the single source of truth for the work.

Job cards for each piece of work

Split a work order into job cards, each with its own technician, estimate and status, moving across a board.

Status that adds itself up

The work order moves from pending to in progress to completed as its job cards move. Nobody updates two places.

Parts from your stock

Add parts to a job card and stock moves out of the warehouse; return unused parts and it moves back. Customer-supplied parts are recorded too.

Labour by the minute

Log each technician’s time with a start, an end and an hourly rate, so every job card shows what the work really cost in parts and labour.

Equipment history

Search work orders by equipment number, serial, customer or work order number to see every job done on a machine before.

Billable when you are

Take an advance before work starts, generate the invoice from the work order when it is done, and record the balance.

Fits any trade

Rename the equipment fields to vehicle, unit, device or machine — your documents and screens use your words.

Printed and on file

Print the work order on your own template, and see open work orders and job cards in progress on the service dashboard.

Only need this module?

Get Service Jobs in the plans for the product you run — two or three plans per product, users and branches included. Add one more user or branch any time.

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How it works

Service Jobs, step by step.

1
Open the work order
Pick the customer and record the equipment number, a description, the serial if you sold it, the service address and the issue they reported. Set the scheduled date, the promised date and the service advisor.
2
Assign job cards
Add one or more job cards for the work to be done, each with a technician and an estimate. Job cards move across a board as the work progresses.
3
Add parts and labour
Draw parts from stock onto the job card, with warranty where it applies, add service charges, and log each technician’s time. Costs and the customer total update as you go.
4
Invoice and close
Record any advance, generate the invoice from the work order, and take the balance. The work order shows paid, partly paid or refunded at a glance.

In depth

A closer look.

Field service management software, without the extra system

Field service management software is usually sold as a separate app that then needs linking to your stock and accounts. Flowyana builds work orders into the same platform. A technician’s job card draws parts from the warehouse you already count. The invoice is a normal sales invoice with VAT. The payment lands in the same cash and bank ledgers as the rest of the business. For a service company that also sells parts or runs a shop counter, that means one set of numbers, not three.

Parts leave real stock, with batches and warranties where you track them
Invoices carry VAT at your country’s rate
Payments and advances post to your books
The customer record is shared with CRM, sales and support

Job card software for workshops and repair teams

A job card is the technician’s piece of the work. One work order can hold several: diagnose, replace compressor, regas, test. Each job card has a title, a description, an assigned technician, an estimated and actual time, and its own stage on the job card board. Parts and labour sit on the job card, so its cost is clear. When every job card is done, the work order is completed. If a job card is dropped, it no longer counts towards the work order’s status.

Several job cards per work order, each with its own technician
Estimated against actual minutes per job card
Parts cost, labour cost and total per job card
A board view for the workshop floor

Parts, warranty and stock on every job

Every part fitted should leave stock and appear on the bill. When you add a shop-supplied part to a job card, Flowyana moves it out of the chosen warehouse at its cost and adds it to the customer total at its price, with tax. Return an unused part and the stock movement is reversed with a reason. Parts the customer brought in are recorded as customer-supplied, so the job card is complete without touching your stock. A part can carry its own warranty: months, start and end date, and serial number.

Shop-supplied parts moved out of stock; returns moved back with a reason
Customer-supplied parts recorded without a stock movement
Warranty months, dates and serial per part
Unit cost and selling price on each line

Maintenance management for equipment you sold

If you sold the equipment, you already know it. Link a work order to a registered serial number and Flowyana fills in the equipment from it: the serial becomes the equipment reference, the product names the equipment, and the buyer becomes the customer when none is given. Next time the same machine comes in, search the work orders by its number and every past job, part and note is there. That is the start of real maintenance history for every unit in the field.

Work orders linked to serial numbers you sold
Equipment and customer filled in from the serial
Search by equipment number, customer, QR or work order number

Advances, invoices and payments

Many service jobs need money up front. Record an advance on the work order before work starts. When the job is done, generate the invoice straight from the work order with its parts and service lines already on it. Record further payments until it is paid; if you take too much or need to refund, reverse a payment with a reason. The work order’s payment status reads pending, partial, paid, overpaid or refunded, so the front desk knows what to collect before releasing the equipment.

Advance payments recorded against the work order
One-step invoice from the work order
Payment reversal with a reason
Cancel a work order with a reason; draft invoices go with it

Who it’s for

Businesses that run on Service Jobs.

AC and HVAC maintenance

Service calls to villas and offices, with the unit’s history, gas and parts drawn from stock, and the technician’s time on the job card.

MEP and facilities contractors

Work orders per site address, several trades on separate job cards, and one invoice when the job is signed off.

IT, mobile and appliance repair

Devices booked in by serial number, parts with warranty fitted, and the customer told exactly what they owe before collection.

Vehicle workshops and garages

Rename equipment to “vehicle” and record the plate number. Job cards per bay, parts from stock and labour by technician.

Generator and equipment servicing

Machines you sold come back with their serial, so every past service, part and note is on record.

Installation teams

New installs scheduled with a promised date, equipment and parts from the warehouse, and an advance taken before the team goes out.

Questions

Asked about service jobs.

Is Flowyana field service management software?

It covers the core of field service: work orders, job cards per technician, parts from stock, labour time, invoicing and payment, all in one platform with your accounts. Technicians use the same workspace in a browser; there is no separate dispatch map or route planner.

What is the difference between a work order and a job card?

The work order is the whole job for a customer and their equipment. Job cards are the pieces of work inside it, each assigned to a technician with its own parts, labour and status.

Can I see the service history of a machine or vehicle?

Yes. Search work orders by equipment number or serial and every past job on it appears, with parts, labour and notes. Work orders linked to a serial you sold fill in the equipment and customer for you.

Do parts used on a job come out of stock?

Yes. Shop-supplied parts move out of the chosen warehouse when added to a job card, and move back if returned. Customer-supplied parts are recorded without touching stock.

How do we bill for a completed job?

Generate the invoice from the work order. Its parts and service lines (such as a labour charge) are already on it, VAT is applied, and any advance you took is counted. Record the balance when the customer pays.

Does it schedule preventive maintenance visits?

Not today. Each work order has a scheduled date and a promised date, but there are no recurring maintenance plans that create visits on their own.

Can technicians be limited to their own jobs?

Roles and permissions control access, so field staff get exactly the visibility they need and nothing more.

Is it suitable for maintenance companies in Dubai and the UAE?

Yes. Invoices carry UAE VAT, documents print with Arabic and English labels if you want, and amounts follow your currency. It works the same in Saudi Arabia, Oman and Bahrain.

How do we get Service Jobs?

Work orders are included in the ERP Business plan, and Service Jobs can be added as an add-on to other plans.

One platform

Plays well with the rest.

Service Jobs shares its records with every other module you switch on — no connectors, no re-typing.

CRM Sales & Invoicing Projects Support Desk All features →

Put Service Jobs to work.

Tell us what your business runs. We’ll show you this module live — on its own or alongside the rest — and recommend the plan that fits.

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WhatsApp +91 97460 84243 Call +91 97460 84243 hello@flowyana.com