Bookings

Bookings, deposits, and payments — together.

Whatever you book — appointments, sessions, room or court hire, events — each booking ties the client, the time, the services and the money together, so unpaid bookings and forgotten deposits stop happening.

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Bookings with a client, a period and services
Deposits by percentage or fixed amount
Payments, charges and a statement per booking
A calendar, reminders and a booking report

What is Bookings in Flowyana?

Flowyana Bookings is booking and appointment software for businesses that sell time: salons and clinics, sports courts, studios, meeting rooms, venues and tutors. Your team records each booking with a client, a start and end time, the services booked, a deposit and payments. A calendar shows the month, reminders flag today and tomorrow, and every payment lands in the same books as the rest of your business.

The usual setup is a paper diary or a shared calendar, plus a separate place for money. That is how a client turns up with no deposit taken, or a payment is agreed and never recorded. Flowyana keeps the booking and the money on one record, with a balance that tells the front desk exactly what to collect.

Bookings run on the same platform as CRM, sales and accounting. The client is the same record your sales and support teams use. Services come from your own catalogue, with tax. Payments and advances are real customer payments, so your receivables and your cash agree.

Bookings are entered by your team in the workspace. As of October 2026 there is no public page where clients book themselves, so this suits businesses that take bookings by phone, WhatsApp, email or at the counter.

What it does

Bookings, in practice.

Any kind of booking

Set up your own booking types — appointment, court hire, room hire, session, event — and record each booking against a client and a period.

Services on the booking

Add services or products from your catalogue as lines, with tax, so the booking total is right before the client arrives.

Deposits that are asked for

Ask for a deposit as a percentage of the total or a fixed amount, and see what is still due on the booking.

Money attached

Payments record against the booking; an overpayment can be kept as a customer advance and used on a later booking.

Extra charges, tracked

Add an extra hour, cleaning, damage or another charge to the booking, with tax if it applies; a cancellation fee is set when you cancel the booking. Charges post to your books; waive a charge with a reason and its posting is reversed.

A calendar that shows the month

See every booking on a month calendar, alongside the list, with status at a glance.

Resources that cannot be double-booked

Define what gets booked — rooms, courts, chairs, staff, equipment, tables — with an optional capacity, and assign one to each booking. Overlapping times on the same resource are refused, even when two people save at the same moment.

Reminders before the day

Staff are notified of bookings starting today and tomorrow, so nobody is surprised at the door.

Reported like revenue

The booking report and dashboard widgets show occupancy, today’s bookings and the weekly trend, by branch.

Runs alongside anything

A gym with a shop, a venue with a café — bookings share clients and books with the rest of your platform.

Only need this module?

Get Bookings in the plans for the product you run — two or three plans per product, users and branches included. Add one more user or branch any time.

See Bookings pricing →

How it works

Bookings, step by step.

1
Set up types and services
Create the booking types you use, such as appointment, court hire or room hire. Add the services you sell as items in your catalogue, with prices and tax.
2
Record the booking
Pick the client, the booking type, the start and end date and time, the services and the number of participants. Add special requests in the notes. Set a deposit as a percentage or a fixed amount.
3
Take the deposit and payments
Record the deposit and any payments against the booking. If the client pays too much, keep the excess as a customer advance.
4
Confirm, run and report
Confirm the booking, see it on the calendar, and let reminders flag it the day before. The booking report and widgets show how full you are and what was earned.

In depth

A closer look.

Booking and appointment software for teams that take bookings by phone and WhatsApp

Most Gulf service businesses still take bookings by phone, WhatsApp and walk-in. Flowyana is built for that front desk. A booking takes a minute to enter: client, type, time, services, deposit. Each booking has a draft, confirmed or cancelled status, a booking number, a branch, and the person who confirmed or cancelled it, with the reason. If you also use Flowyana’s omnichannel inbox, the WhatsApp conversation and the client record are in the same workspace.

Draft, confirmed and cancelled, with who and why
Booking types from a list you control
Participants count and special requests on the booking
Each booking numbered in its own series

Deposits and advance payments

Deposits stop no-shows from costing you money. On each booking you set a deposit as a percentage of the total or as a fixed amount, and the booking shows the deposit required, what has been paid and the balance. Payments are recorded with their method and reference and listed in the booking’s payment history. When a client pays more than the balance, Flowyana can keep the excess as a customer advance on their account, ready to apply to their next booking or invoice.

Deposit by percentage or fixed amount
Payment history with method and reference
Overpayments kept as a customer advance
Pay a new booking from an advance the client already holds

The booking statement

Plans change after a booking is made: an extra hour, another service, a larger group. Add the service lines to the booking and the total and balance follow. The booking statement brings it all together: deposits, service charges and payments in and out, with the running balance, so a dispute is settled by reading one screen.

Service lines with tax, added at any time before the booking closes
Deposits, payments and refunds on one record
A statement of money in and out, with the balance

Resources, and no double-booking

In the Resources list of the Bookings app you define what gets booked: a room, a court, a chair, a staff member, a piece of equipment, a table or anything else. Each resource has a kind, an optional capacity and an active switch. Assign a resource to a booking and Flowyana will not let two bookings overlap on it: the second one is refused, even when two people save at the same moment. The booking form warns you about a clash before you save and names the booking in the way. The calendar can be filtered by resource, booking reports group by resource, and the occupancy widget counts your active resources.

Kinds: room, court, chair, staff, equipment, table, other
Overlapping bookings on the same resource are refused
A clash warning before saving, naming the booking
Calendar filter and report grouping by resource

Calendar, reminders and reporting

The calendar shows every booking in the month, and the list beside it filters and searches like the rest of the platform. Each day, staff with access to bookings are notified of bookings starting today or tomorrow. The booking report totals bookings and revenue by period and branch, and dashboard widgets show occupancy, today’s bookings and the weekly trend. Booking confirmations and booking payment receipts print on your own template, with Arabic and English labels if you want them.

Month calendar beside a filterable list
Reminders for bookings starting today and tomorrow
Occupancy, today and weekly-trend widgets
Booking confirmation and payment receipt documents

Bookings or rentals?

Bookings and Rentals solve different problems, and many businesses use both. A booking reserves time for a client and the services they will receive: a massage, a court hour, a photo shoot. A rental hands over an asset and tracks it until it comes back, with availability checks, recurring invoices and a deposit held until return. If you sell time and services, start with Bookings. If you hand over equipment or property, look at Rentals.

Bookings: time, services, deposit and payments
Rentals: assets out and back, availability, recurring billing
Both share the same clients and books

Who it’s for

Businesses that run on Bookings.

Salons, spas and barbers

Appointments with the services booked as lines, and a deposit for long treatments.

Clinics and therapists

Sessions recorded against the patient’s client record, with payments and advances for packages kept on account.

Sports courts and academies

Court hire and coaching sessions by the hour, with occupancy on the dashboard and the weekly trend for planning.

Photography and studios

Shoots booked with a percentage deposit, extra hours added as service lines, and a statement the client can be sent.

Meeting rooms and venues

Half-day and full-day bookings with catering or equipment added as service lines, and a confirmation document on your letterhead.

Tutors and training centres

Classes and workshops with a participants count, advance payments for a block of sessions, and reminders the day before.

Questions

Asked about bookings.

What can be booked?

Anything you sell by time: appointments, sessions, court or room hire, studio time, classes and events. You set your own booking types, and each booking holds the client, the period, the services and the payments.

Can clients book online themselves?

Not as of October 2026. Bookings are entered by your team in the workspace, which suits businesses that take bookings by phone, WhatsApp, email or at the counter.

Can I take a deposit when a booking is made?

Yes. Set the deposit as a percentage of the total or a fixed amount, record it as a payment, and the booking shows the balance still due.

What happens if a client overpays?

Flowyana can keep the excess as a customer advance on their account, to use on a later booking or invoice.

Can I charge a cancellation fee?

Yes. When you cancel, enter the fee; it stays on the booking and the client can pay it.

Does it send booking reminders?

Staff with access to bookings are notified of bookings starting today and tomorrow. Automation rules can also send an email or WhatsApp message where your plan includes them.

Is there a calendar view?

Yes. A month calendar shows every booking with its status, next to a list you can filter and search.

Can the same room or court be booked twice?

No. When a booking is assigned a resource, Flowyana refuses any other booking that overlaps in time on that resource, even if two people save at the same moment. The form also warns you about a clash before you save and names the booking in the way.

How is this different from rentals?

Bookings reserve time and services for a client; rentals hand an asset over and track it until it comes back. Many businesses use both — they share the same clients and books.

Can we buy just bookings?

Yes. Bookings has its own three published plans, and you can add CRM, the omnichannel inbox or accounting as you grow.

One platform

Plays well with the rest.

Bookings shares its records with every other module you switch on — no connectors, no re-typing.

Rentals CRM Accounting Reports All features →

Put Bookings to work.

Tell us what your business runs. We’ll show you this module live — on its own or alongside the rest — and recommend the plan that fits.

Get started See Bookings pricing

WhatsApp +91 97460 84243 Call +91 97460 84243 hello@flowyana.com