Answers
The questions businesses ask before choosing their software, answered in a few lines each, including what Flowyana does not do. Every answer links to the page that covers it in full.
Flowyana is all-in-one business software for small and mid-sized businesses, built for India and the Gulf. Accounting, invoicing, inventory, purchasing, point of sale, CRM with a WhatsApp inbox, HR and payroll, rentals, bookings, service jobs and a help desk share one set of records, so a sale entered once updates stock, the customer’s history and the books.
How the platform worksBusinesses that sell, stock, bill or book: trading and distribution companies, retail shops and supermarkets, restaurants and cafés, service and repair companies, rental businesses, salons, gyms and fitness studios, and multi-branch groups. Each one switches on only the modules it uses.
Solutions by industryYes. Sales, purchasing, stock, staff and accounts share one set of records, which is what an ERP is. It is sold as plans per product line rather than as one large suite, so a small business can start with the ERP plan at its own size.
ERP pricingNo. Each product line — Retail, Restaurant, Accounting, ERP, CRM, Rentals, Bookings, HR, Support and Repair — has its own published plans. Start with one and add others later; they already share the same data.
PricingLanguage, currency, tax and financial year are settings, so it works in any country. Defaults ship for India and the Gulf states, the workspace runs in English, Arabic (right to left), Hindi, French, German and Spanish, and documents can print Arabic and English side by side.
Country pagesMost setups are working within days. Modules are switched on and configured rather than built, products, clients and suppliers come in from a spreadsheet, and we do the setup with you.
Switching to FlowyanaYes. Vouchers, ledgers, account groups, dimensions, financial years with lock dates and bank reconciliation, with trial balance, profit and loss, balance sheet, cash flow and receivable and payable ageing read live from the books your daily work posts.
AccountingYes. Invoices, credit notes and till receipts carry your GSTIN, the HSN or SAC code on each line, and GST split into CGST and SGST or IGST, each posted to its own ledger. GSTR-1 and GSTR-3B summaries come from your books for you or your CA to file. It does not generate e-invoice IRNs or e-way bills.
Flowyana in IndiaYes. VAT defaults ship for the UAE (5%), Saudi Arabia (15%), Bahrain (10%) and Oman (5%), with zero-rated lines and each country’s registration label on documents. Every sale, purchase, expense and till settlement posts VAT to its own ledger, and the VAT summary reads from those postings.
VAT returnsNot today. Flowyana does not claim ZATCA Phase 2, UAE e-invoicing (from 2027) or Indian IRN integration. Every invoice is already a structured, tax-split record, which is the foundation such integrations build on. Ask every vendor, including us, for integration status in writing.
UAE e-invoicing guideYes. Each product says whether it is taxable, exempt, zero or nil rated, or out of scope, and the invoice applies the right tax per line. A document can also use a no-tax rule as a whole, and staff with permission can switch tax off on a single line.
Tax rulesYes. A quotation converts into a sales order or straight into an invoice, carrying its lines, prices and tax. Revisions keep their history, and lines lock once they have been ordered or invoiced so the paperwork stays consistent.
QuotationsYes. Record an advance against a quotation or sales order, and when the invoice is posted the advance is applied to it automatically, oldest first. Quotations and orders print the advance received and the balance.
Customer advancesYes. Returns bring stock back and refund or credit the customer, and credit notes adjust what a customer owes, each posted to the books with its tax.
Returns and credit notesYes, on Growth and Business plans. Send a quotation, order, rental agreement, booking confirmation, delivery note, work order or, on Business, any PDF for signing by email, WhatsApp or link. Signers sign on phone or desktop with advanced electronic signatures, and you keep a sealed signed copy with an audit certificate.
E-signaturesYes. Document templates print paired Arabic and English labels on one page, in fifteen designs with your logo and colours, and documents can be shared by link, email or WhatsApp.
DocumentsYes. Stock is counted per location, moved with transfers, corrected with adjustments, and low-stock alerts go to each branch. Barcodes, variants, batches with expiry and serial numbers are all supported.
InventoryYes. The stock ageing report shows what you hold by how long it has been in stock, oldest receipts first, and flags items held and unsold past the number of days you choose.
Stock ageingYes. Serial-tracked products record each unit from purchase to sale, the retail till asks for the serial at the counter, and each sold unit carries its warranty period.
Serial numbers and warrantyYes. Purchase orders, goods receipts, purchase invoices, returns, debit notes and supplier payments, with approvals where you want them and supplier ageing showing who you owe.
Purchase ordersYes. Upload a CSV or Excel file, match its columns to Flowyana’s fields, and import. Rows that fail come back in a file with the reason on each line, so you fix and re-upload only those.
Data importYes. The desktop POS app for Windows and macOS keeps selling, printing and managing cash with no connection, and catches up when the network returns. The web till runs in any browser while online.
Point of SaleYes. Orders go to the kitchen as KOT tickets, printed or on a kitchen display screen per station, and the restaurant till runs floors and tables with merge, split and transfer.
Kitchen display systemYes, on the desktop POS app. Set up buy X get Y, multi-buy, combos, happy hours and spend rewards once and the till applies them by itself, with the saving on the receipt and a report of what each offer cost. Coupon codes and loyalty points are not available yet.
Promotions and offersYes. Set a discount limit for cashiers; anything above it needs a manager to approve at the till with their PIN or password, and the approver is recorded on the bill.
Cashier discount approvalYes, on retail tills, in the browser and in the desktop app. A second screen shows the customer their items, total and payment QR while you bill, and your own promotional slides when the till is idle.
Customer displayNo. The POS app is for Windows and macOS, and the web till runs in any modern browser, including on a tablet or phone, while online.
Point of SaleYes. Leads, deals, clients and contacts sit next to an omnichannel inbox for WhatsApp Business, Instagram, Messenger, Telegram, email and website live chat, and any conversation becomes a lead in one step.
WhatsApp CRMYes. Connect one WhatsApp Business number on Meta’s official platform and the whole team answers from one shared inbox under their own logins, with each conversation assigned to someone.
Omnichannel inboxYes. Support tickets with assignment and statuses, plus a live-chat widget for your own website. There are no SLA timers or email-to-ticket conversion today.
Support deskSend only to people who agreed to hear from you, from a number on Meta’s official WhatsApp Business Platform, using a template WhatsApp has approved, and let anyone unsubscribe. Flowyana records “Agreed to WhatsApp offers” at the till and on the customer, leaves out people who haven’t agreed, adds an Unsubscribe button to marketing messages and honours STOP replies in six languages. Local consumer and data protection rules also apply, so check the ones in your country.
WhatsApp marketingA business can only start a WhatsApp conversation with a message template WhatsApp has approved. You choose a category (Marketing or Utility), a language and the text, with optional header and personalisation fields, and submit it. Many templates are decided within minutes; Meta says review can take up to 24 hours. In Flowyana you write and submit templates in the app, see their status, read any rejection reason in plain words and resubmit.
WhatsApp template approvalOne that builds the audience from your sales, handles consent and unsubscribes, and respects WhatsApp’s daily limits so your number stays healthy. Flowyana’s WhatsApp campaigns pick customers by what they bought, spent, branch or birthday month, show the estimated WhatsApp charge before sending, and report sent, delivered, read and replied. They come with the Retail plan and Restaurant + KOT.
WhatsApp campaignsYes. Salary structures, payroll runs and payslips, posted to the books. It does not produce statutory files such as PF, ESI or TDS returns in India or WPS or GOSI files in the Gulf.
PayrollYes. Shifts and rosters, attendance, leave requests with approvals and holiday calendars, per employee and branch.
Attendance and shiftsYes. Your leave year can start in any month, such as April. Each leave type sets how many unused days carry forward, when carried days expire, a yearly cap, and whether extra days are lost or paid out. The year-end run is automatic or manual, with a preview first.
HR & PayrollYes. Transfer an employee to another branch from a set date, with a check of what is still open first. Staff can work at several branches, leave stays with their main branch, attendance is recorded where they worked, and their cost can be split between branches.
HR & PayrollOvertime pay and income tax, yes; gratuity, no. Overtime is paid at the rate in the attendance policy, and income tax is worked out from tax tables of your own bands. As of October 2026 there is no end-of-service gratuity, staff loans or final settlement; add such amounts as salary components.
PayrollYes. Rent out properties or any asset with availability, hand-over and return, deposits and recurring billing, all tied to the customer’s history and the books.
RentalsYes. Bookings run on a calendar by service, with optional resources such as rooms, courts, chairs or staff, deposits, extra charges and a cancellation fee.
Booking resourcesYes. Work orders with job cards, assignment to technicians, status tracking and invoicing from the job.
Work ordersYes. Branches are built in: staff see only their own branches, prices and stock can differ per branch, document numbers can carry a branch code, and owners see each branch or the whole business.
Multi-branchYes. Roles set what each person can view, create, edit, approve or delete per module, and data access limits them to their own records or branches. Sign-in can require an emailed code, and an audit log records who changed what.
Roles, permissions and securityYes. Approval workflows route documents to the right approvers, who decide from an inbox, and every decision stays on the record.
ApprovalsYes, on top plans. Add fields to clients, products, invoices, tickets and most other records, add statuses, rename modules, and set how document numbers read, without code.
Custom fieldsIf you want accounting plus invoicing, stock, POS, CRM and HR on one platform that runs in the browser, Flowyana is a fit; if you want desktop accounting your CA already knows, TallyPrime remains a solid choice. The comparison lists both sides from each vendor’s own pages.
Flowyana vs TallyPrimeFlowyana suits businesses that want VAT accounting together with stock, an offline POS, a WhatsApp inbox and Arabic–English documents on one platform. If you only need bookkeeping with a large app marketplace, Zoho Books or QuickBooks Online may be the simpler buy.
All comparisonsFlowyana’s restaurant POS runs floors, tables, KOT and a kitchen display, keeps selling offline on the desktop app, and posts into full accounting and stock. Foodics and Petpooja have larger delivery-platform and payment ecosystems; each comparison spells out where they are the better fit.
Flowyana vs FoodicsOne platform avoids retyping and keeps stock, customers and books in agreement; separate best-of-breed apps can go deeper in one area. The guide walks through the trade-off.
All-in-one vs separate appsAsk us on WhatsApp, by phone or by email. You’ll get a straight answer, including when Flowyana is not the right fit.