Tickets with priorities, assignees and due dates, plus website chat, on every plan. Growth brings WhatsApp, Instagram, Messenger, Telegram and email into one inbox with saved replies and email sorting rules; Business adds automation, jobs inside tickets, broadcasts and approvals.
Two people answering chats and tickets
Includes
A team on every channel
Everything in Starter, plus
Several teams with approvals
Everything in Growth, plus
Branding & document designs — your brand colours, fonts and choice of document design — are included on every plan.
Need one or two Business features, not the whole plan? Most are sold as add-ons for Starter and Growth. See add-ons
Custom pricing
For larger teams, many branches, or several products run together.
Prices are in AED and exclude VAT.
Compare plans
Each step up adds features you will use, not just more seats. Nothing on a lower plan is taken away.
| Feature | Starter | Growth | Business |
|---|---|---|---|
| Included agents | 2 | 5 | 15 |
| Included branches | 1 | 1 | 2 |
| Support tickets on a board, with priorities, categories, assignees and due dates | |||
| Client records | |||
| Website chat widget | |||
| Integrations: WhatsApp, Telegram and email | — | ||
| Omnichannel inbox: WhatsApp, Instagram, Messenger, Telegram, email and website chat | — | ||
| Saved replies and message templates | — | ||
| Comments, notes and attachments | — | ||
| Automation rules | — | — | |
| Jobs inside tickets, each with its own assignee | — | — | |
| WhatsApp campaigns: approved messages to chosen customers, with consent, scheduling and results | — | — | |
| Approval workflows | — | — | |
| Departments | — | — | |
| Your own fields, sections and statuses on every module, renamed labels, and your own document numbering | — | — |
Grow at your pace
Add a single user or branch to any plan whenever you need it, without moving up a package. Mid-cycle additions are billed for the time left.
| Add | Starter | Growth | Business |
|---|---|---|---|
| One more agent | AED 49AED 59/month | AED 49AED 59/month | AED 59AED 69/month |
| One more branch | AED 29AED 39/month | AED 49AED 59/month | AED 59AED 69/month |
| Storage beyond 5 GB | AED 4 per GB/month | ||
One more agent never costs more than the agents already in your plan. Extra seats cost 15% less from the 11th and 30% less from the 51st.
FLOWYANA
Your estimate
Estimate before VAT. Your invoice shows the same lines.
Your workspace is set up with you at no charge, and that includes Retail and Restaurant tills.
You pay the plan price. We never take a cut of your sales, bookings or rent.
Need one more cashier or one more branch? Add just that, on any plan.
Move up whenever you are ready — the unused part of your current plan is credited.
Pricing questions
Start with the plan that runs your whole day-to-day work. If you need a few more users or a second branch, add them one at a time; move up a package when you need its features. On Retail and Restaurant, users are already unlimited, so you only add branches; add an extra till in any branch, or move up to the higher plan for three tills per branch.
It is billed for the time left in your current period, on a separate invoice. Removals take effect at the end of the period.
Yes. Moving up starts the new plan straight away, and the unused part of your current plan is credited.
No. Prices exclude VAT, which is added on your invoice where it applies.
Tell us what you run and how many people and branches you have. We’ll recommend a plan and show it to you on your own kind of data.